Refund policy
60-Day Money-Back Guarantee
At HilderAmp, we stand behind every product we make. If you're not completely satisfied with your HilderAmp headset microphone for any reason, you may return it within 60 days of delivery for a full refund — no questions asked.
How to Return
To initiate a return, please contact us at support@hilderamp.com with your order number and we'll guide you through the process. Returns must be initiated within 60 days of the delivery date shown on your shipping confirmation.
Return Conditions
- Items must be returned in their original packaging with all included accessories.
- The product should be in the same condition as received — free from physical damage not caused by a manufacturing defect.
- Proof of purchase (order number or receipt) is required.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or was shipped in error. We recommend using a trackable shipping method, as HilderAmp is not responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we will process your refund to the original payment method within 5–10 business days. You will receive an email confirmation when your refund has been issued.
Defective or Damaged Items
If your HilderAmp product arrives defective or damaged, please contact us within 7 days of delivery at support@hilderamp.com with photos of the issue. We will cover return shipping and send a replacement or issue a full refund at no cost to you.
Contact Us
For any questions about your return or refund, please reach out to us at support@hilderamp.com. We're committed to making sure every HilderAmp customer has a great experience.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hilderamp.com.